How to Contact Binance: Customer Support and Troubleshooting

how to contact binance

If you’re not logged in to your Binance account, you will be prompted to log in. The Binance Support Center contains several categories that you can choose from. They assure a response within 24 hours, but in rare cases, it might extend up to 48 hours.

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Another way to contact Binance is via their official Binance subreddit, r/binance. The Binance subreddit has a thread to consolidate support questions and queries into one place. Though Binance (BNB) is less than a year old, it has rapidly risen through the ranks of cryptocurrency exchanges to become the #1 cryptocurrency exchange by 24-hour trading volume. After you’ve submitted your feedback, you can check its status via “My feedback history”. Once you’ve got in touch with someone, explain the issue that you’re facing in detail.

Ways to Contact Binance

  1. If you’re still unable to resolve your issue, you can use the 3 ways mentioned in this article to contact Binance directly.
  2. When you submit a request, you will enter the Binance Chat Portal, where you will have some recommendations to quick links that hopefully answer your question.
  3. The Binance Official Facebook page is another way to contact Binance Exchange Support directly.
  4. Investing in cryptocurrency is incredibly speculative and involves a high degree of risk.
  5. After submitting requests, users can log in to their Binance account and check the status of their requests through the support page (or just check their email).

It may take a few minutes, and you’ll see a message that says, “Please wait a moment while we put you through to a customer service representative. You can provide more information, attach images (if necessary) and minimize the chat window. You will receive a notification when the representative connects to the chat” along with the estimated wait time for an agent to see you. Once you’ve selected a sub-category, you need to wait for a customer service representative to chat with you. To access Binance live chat support, sign in to the Binance app and select the ‘Chat’ option. If your query remains unresolved, click the ‘Unsolved’ button to initiate a conversation with a human representative.

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After you’ve selected the “Buy Crypto (Fiat/P2P)” category, you’ll land on a page with frequently asked questions. Select the category you want to provide Binance feedback on, fill out the form and submit it. You can then check the submitted status of your feedback via “My feedback history”.

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A good crypto platform should always provide its users with easy and quick access to support. Fortunately, Binance does provide users with a few options to help them navigate the complex world of crypto. Binance support can be contacted via Live Chat and social media channels like Twitter, Facebook and Reddit. We can also find a support chat on the web page that we will see on the right of the screen, at the bottom. Here we will see that there are a series of possible questions that we can touch to ask them in the chat but we can also choose the option “I want to ask a new question” to write what we need. If none of what they suggest works for us, simply check “Problem not resolved” and use the dialog box to write your question.

how to contact binance

In addition, if you received a sketchy email that looks like it’s from Binance, make sure to check the sender’s email address. The moderator of the subreddit will then escalate your case to their team depending on its importance. what are the types of bom Once you’ve included your case ID, include a description of your issue. In order to post your case on the thread, you need to include your support case ID. Next, you need to select a sub-category from the bullet list provided.

The support page also has an announcements section that may answer questions that users may have regarding things like new cryptocurrency or coin listings and the latest Binance-related news. Some of these issue types include their own sub-issue types for further specificity and each issue type has its own required fields that users must fill out before submitting a request. However, you have to be prepared to wait for an extended period of time to get support due to the volume of customer service requests. The chat screen allows you to message a customer service representative on Binance.

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